Return and exchange policy 1- To benefit from the return and exchange service, the original invoice must be brought 2- Return within 3 days and exchange within 7 days from the date of purchase 3- The item to be returned or exchanged must not have been opened and in its original condition and wrapped in its original packaging 4- In case the box or container has been opened and the original packaging of the product has been removed and it has not been used, the return or exchange is accepted within the period allowed in the policy after deducting 30% of the value of the device on the condition of returning the box or container (without any damage) and all attached accessories and the instruction booklet 4- The amount is refunded in the same way as it was paid 5- Refunds via credit cards take from 7 to 14 working days to the customer's account 6- We apologize for not returning or exchanging products permanently in the following cases only: the product has been used - the product has been assembled 7- In case of payment using Tamara, the customer acknowledges his knowledge and agreement to the terms and conditions outlined, which can be viewed by scanning the QR code. Warranty policy 1- All electronic devices at Top Link are guaranteed for two years unless the invoice states otherwise, excluding accessories and attachments (such as batteries, chargers, and headphones) 2- To benefit from warranty services, please bring the original purchase invoice to match the device's serial number and to verify the warranty period 3- Warranty service provider 1/3_ Product warranty and manufacturing quality provided by the guarantor company, which is the manufacturer or its agent in the Kingdom if not available, and it is subject to the policies of the manufacturing company as detailed in the warranty guide of the product or on the company's website. To obtain warranty and maintenance services, the customer can contact the warranty service provider directly to receive the required service according to the systems and regulations 2/3- Warranty and maintenance services provided by the warranty service provider are not considered as Top Link's services, including the availability of spare parts, repair time, and quality of service, in addition to repair costs and all types of compensation and complaints. The customer can contact the warranty service provider directly in case of any complaint or claim 4- General provisions of the warranty 1/4- Repair time takes a maximum of 25 days for faults covered by the warranty, excluding the delivery time of spare parts from the manufacturer, and excluding holidays and official vacations 2/4- The warranty covers free repair or replacement of spare parts in case of a manufacturing defect. The warranty does not mean replacing the product or refunding its value. The warranty excludes faults caused by: -1/2/4_ Misuse of the product or failure to follow the usage instructions in the product manual or online instructions when activating the device. -2/2/4_ Breaks, impacts, cuts, or exposure to external factors such as liquids, humidity, or high temperatures. -3/2/4_ Repair attempts or maintenance by unauthorized parties or using unapproved spare parts from the specifications and standards authority. -4/2/4_ Operating system failures or software malfunctions whether caused by applications installed by the customer or pre-installed on the device. -5/2/4_ Deletion of operating system files or parts of the hard drive or damages caused by viruses. -6/2/4_ For products without a warranty policy specified in the warranty guide or on the manufacturer's website, the above conditions apply in addition to the points in the table. -7/2/4_ Inkjet printers with ink tanks from EPSON, CANON, HP are not covered for the print head, which may result in printing failure or quality change. -8/2/4_ The expected lifespan of each product varies, and the customer should review the product manual or contact the warranty service provider for details. -9/2/4_ Top Link's role in delivery service is limited to receiving the product from the customer and sending it to the warranty service provider, then receiving the product back after maintenance. -10/2/4_ Delivery service takes from four to seven days maximum, and this period is not counted as part of the repair time. -11/2/4_ Top Link reserves the right to suspend delivery service for some products without prior notice, without prejudice to the general warranty provisions. -12/2/4- The warranty service provider is not responsible for losing any files or programs previously installed on the device, and the customer is advised to back up files and data before submitting the device for warranty. Top Link reserves the right to suspend, cancel, or modify any of these terms and conditions at any time. These terms and conditions and their amendments are subject to the laws of the Kingdom of Saudi Arabia and are exclusively under the jurisdiction of its courts.
